ProShip Support Tools: How We Help Our Customers
We know how critical it is to keep your systems running. That's why we infuse technology into our support process to make it fast and easy to get help and to maximize the speed and quality of our response. Our dedicated account managers are your personal link to customer service and work closely with our engineers and integrators to be sure your system is delivering maximum performance. In addition to personalized support, ProShip Help and ProCyclopedia are great online resources geared to provide you with the support you need.
Login to ProCyclopedia
Got a technical question? Need implementation instructions? Want to change a display screen? ProCyclopedia is a comprehensive online resource for ProShip customers.
(For ProShip customers only. Contact your account manager if you need login credentials.)
How to Submit Issue Tickets
- Document your issue in an e-mail message and send to firstname.lastname@example.org. An issue ticket will immediately be created and you will receive a confirmation by e-mail.
- For emergency issues (carrier or shipping system is non-operational), call 800-353-7774 and ask for your dedicated account manager. We immediately escalate emergency issues within our organization to ensure that we are monitoring the emergency at all times and that our senior staff is alerted to the situation.
STANDARD SUPPORT HOURS ARE MONDAY - FRIDAY 7AM-7PM
We're here to help.
Standard Support Hours: Monday - Friday, 7am-7pm
Email Us: email@example.com
Call: 800-353-7774 or 414-302-2929